A lesson in behavioral science, by President Trump: Part 2

Bite-size: Another hallmark of Trump’s communication style is repetition. He repeatedly asserts a claim or idea to build familiarity and reinforce belief. He does this to either, (A) create a sense of consensus and normalize his position, or (B) exploit the tendency for people to believe something is true because they’ve heard it multiple times.

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By repeatedly asserting a claim or idea (e.g., “Make America Great Again,” for example), President Trump reinforces this idea through “Repetition for Social Proof”. Repeated use and exposure to his position creates a sense of acceptance and accord, a tactic often seen in marketing to convince consumers of a brand or product’s popularity or reliability.

This also exploits the tendency for people to believe something is true simply because they’ve heard it multiple times. This is called the “Illusory Truth Effect.” By repeatedly stating false or exaggerated claims (even if the claim is debunked), the constant repetition leaves an impression and can subtly, unnoticeably alter perceptions, creating doubt about opposing views.

Brands use this effectively (and ethically) by:

  • Repeatedly reinforcing how many people are actively engaged (e.g., fitness apps and their users) to make people feel like they’re missing out on some global movement. Or…

  • Brands lean on familiar associations (e.g., beauty brands using influencers) to repeat subtle phrases of “effectiveness” and create a perception of legitimacy.

Over time, customers hear and see these numbers or phrases often enough to perceive the brand as credible and superior, even without hard proof.

A lesson in behavioral science, by President Trump: Part 1

Bite-size: You might be familiar with the “foot-in-the-door” phenomenon—a persuasive strategy used by sneaky salesmen—but have you heard of the “door-in-the-face” technique? Sounds painful doesn’t it? Well, it’ll surely leave a mark. Trump uses it to a capital T. And it’ll make you think differently about his plan to take over Greenland.

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You might be familiar with “Foot-in-the-Door” as a popular sales technique—it involves starting with a small request first to gain compliance, followed by a larger request. This technique builds commitment over time, but gradually escalates the request to something much bigger once people have shown initial support. A popular marketing example would be the free trial (e.g., Netflix, Spotify). Once the user becomes accustomed to the service and sees its value, they’re more likely to agree to a larger commitment (such as subscribing to a paid plan).


But what I’ve seen from Trump lately is using the “Door-in-the-Face” technique. This involves making an initial, large request that is likely to be rejected, followed by a smaller, more reasonable request. Trump often starts with extreme proposals (e.g., building a massive border wall, taking over Greenland) which attract attention and controversy. When scaled back or refined, the adjusted proposals seem more reasonable by comparison, increasing the likelihood of acceptance. A brand might use this by upselling with an initial higher-ticket item, followed by a lower-priced product. Luxury retailers and automakers do this SUPER well.